Return & Refund Policy

At BabyZiv, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a straightforward return and refund process to ensure your experience with us is as hassle-free as possible.

1. Eligibility for Returns and Exchanges

• Time Frame: You can request a return or exchange within 15 days of receiving your order.

• Condition of Items: Items must be unused, unwashed, and in original condition, with all tags and labels intact.

• Non-returnable Items: For hygiene reasons, baby care items (such as diapers, feeding bottles, etc.) and feeding items are non-exchangeable and non-refundable.

• Defective or Damaged Items: If you receive a faulty, damaged, or defective item at the time of delivery, please notify us within 7 days of receipt with photographic evidence of the issue. Claims will only be processed after receiving the photographic evidence via email at .

2. How to Initiate a Return or Exchange

To return or exchange an item, follow these simple steps:

1. Repack Merchandise: Ensure the item(s) are in their original packaging, including all tags and labels.

2. Include the Invoice: Place a copy of the invoice and mention the reason for the return.

3. Return Shipping: Please return the item using a traceable courier service or registered post at your own expense. We recommend using a service that provides tracking to avoid any discrepancies.

Return address:
BabyZiv
[Insert Return Address]
Lahore, Pakistan
Phone: 

3. Refund Process

• Refund Timeline: Refunds will be processed within 15 working days after we receive and inspect the returned items.

• Refund Method: Refunds will be issued to the original payment method used for the purchase.

• Shipping Charges: if there is Shipping charges so shipping charges are non-refundable.

• Non-refundable Items: Items that are used, worn, or damaged will not be accepted for return or refund. Sale items are also non-refundable.

4. Exchange Policy

• Exchanges: If you wish to exchange an item, please contact us within 15 days of receiving your order. Exchanges are subject to product availability.

• Defective or Incorrect Items: All products purchased from BabyZiv can be exchanged only if:

  • The item is faulty, damaged, or defective at the time of delivery.

  • The item does not match the original specifications of the product, or is found to be different from what was ordered.

• To initiate an exchange, you must email photographic evidence of the defective or incorrect item(s) within 7 days of receiving the order to babyziv for any claims to be processed.

5. Damaged or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us within 7 days of receiving the product. Send us an email with a photograph of the issue, and we will process the return or exchange promptly.

6. Cancellations

Orders can be canceled within 24 hours of placing them. If you wish to cancel your order, please reach out to us as soon as possible at babyziv2@gmail.com.

7. Additional Notes

• Customer Responsibility: The customer is responsible for the shipping charges on returned items unless the return is due to an error on our part (e.g., defective items or incorrect orders).

• Exchange Policy for Sale Items: Sale items cannot be returned or exchanged unless they are faulty.

• Gift Sets & Bath Kits: Non-returnable and non-refundable due to hygiene issues.

• International Orders: Currently, we do not offer returns or exchanges for international orders.

8. Contact Us

If you have any questions or need assistance with your return or exchange, feel free to contact us:

• 📞 Phone:

• 📧 Email: babyziv2@gmail.com